EMMA Live gathers and processes your personal information in accordance with the relevant data protection regulations and laws. This notice provides you with important information regarding your rights and our obligations and explains how, why and when we process your personal data.
We are a company registered in England & Wales under company number 13115354. We are registered on the Information Commissioner's Office Register, registration number ZA885996 and we act as data processor, data controller and co-controller depending on the circumstances.
Our Data Protection Officer for the organisation is Jonathan Douglas, who can be contacted at jd@emma-live.com
Where we are the data processor or co-controller the other controller is normally the Charity / Client running the event and we will share your data with that Charity / Client.
EMMA Live processes your personal information to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you includes:
We collect information from online forms through the EMMA Live site.
We take your privacy very seriously and other than to provide our services and as described in this notice, we will never disclose or share your data without your consent; unless we are required to do so by law.
We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
You have the right to access any personal information that we process about you and to request information about:
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; to exercise your data portability rights, and to be informed about any automated decisionmaking we may use.
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. As well as sharing your data with our Charity / Corporate partner for each event, we use some third-parties to provide the services and business functions below; all our processors acting on our behalf process your data in accordance with our instructions and they comply fully with this privacy notice and the data protection laws.
Where we are processing your data for these purposes, we will share it with:
Where you have consented to us using your data for marketing purposes, we may share it with:
Where you have successfully bid for a lot, we will share your details with our lot supplier in order that you may redeem your winning item. Our suppliers for lot items process your data so that they can provide you with the item. Our suppliers change on a regular basis.
We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have security measures in place, including:
Personal data in the UK and European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Wherever possible, we do not transfer or store any personal data outside the EU.
The following processors use products and services hosted or stored in non-EU countries, which means that we may transfer information, submitted by you, outside the European Economic Area ("EEA"): Hubspot.
Where this is the case, we are taking steps to ensure that these providers use the necessary level of protection for your information and abide by strict agreements and measures to protect your data and comply with the relevant data protection laws.
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
Where you have taken part in an auction or another one of our services, we will keep your data for a period of 3 years for accounting purposes and in order that we can reference the event for you, for the Charity / Corporate involved or for ourselves. Where you have purchased an item, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally, we would like to contact you about new services that we are providing and we think will be of genuine interest to you. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly.
We process your personal information in order to enable us to provide you with our products and services in a workable, proper and professional manner.
We will very occasionally send you product or service updates by email that have been identified as being beneficial to our customers and in your interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
EMMA Live Ltd.Information about our use of cookies.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These "cookies" can be divided into 4 types each of which is outlined below.
We use the following cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
This acceptable use policy sets out the terms between you and EMMA Live Ltd ("we" or "us") under which you may access our website EMMA-Live.com ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
EMMA-Live.com is a site operated by EMMA Live Ltd. We are registered in England and Wales under company number 13115354.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
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